{"xsrfToken":"0ce45a0eb53eae735f30cb4005d79c665356c989_lout","branding":{"id":"1","key":"vensup","name":"VentorTech Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9a9aac54-5ea7-4526-b000-f39e4939f2e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMWFkNzBhNC0xOWFhLTQzYzgtODc4OC01NGRlOWFiNWYxNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhOWFhYzU0LTVlYTctNDUyNi1iMDAwLWYzOWU0OTM5ZjJlNiI6WyJyZWFkIl19LCJleHAiOjE3NDc4NTkxODIsIm5iZiI6MTc0Nzg1ODU4Mn0.z9r4FZskksspwqeUbdnjlE_zo1jOoEdM9qsot0C8D-0&client=a1ad70a4-19aa-43c8-8788-54de9ab5f169&mode=fit","logoId":"9a9aac54-5ea7-4526-b000-f39e4939f2e6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the VentorTech Support Portal","sharedPortalName":"VentorTech Support Portal","userInitialAnnouncementHeader":"Important notice: support response times may be longer than usual","userInitialAnnouncementMessageWiki":"<p>We're experiencing a high volume of support requests, so you may experience a slight delay in our response. In the meantime, please try searching our knowledge base (using the search bar at the top of our support portal) for answers to common questions.</p>\n<p>Thank you for your patience and understanding as we work to expand our team and provide you with the best possible support.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the VentorTech Support Portal","sharedPortalName":"VentorTech Support Portal","announcementHeader":"Important notice: support response times may be longer than usual","announcementMessage":"We're experiencing a high volume of support requests, so you may experience a slight delay in our response. In the meantime, please try searching our knowledge base (using the search bar at the top of our support portal) for answers to common questions.\n\nThank you for your patience and understanding as we work to expand our team and provide you with the best possible support.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#42464d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9f5c39c2-7a70-4cea-80d8-db40679dabb9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMWFkNzBhNC0xOWFhLTQzYzgtODc4OC01NGRlOWFiNWYxNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlmNWMzOWMyLTdhNzAtNGNlYS04MGQ4LWRiNDA2NzlkYWJiOSI6WyJyZWFkIl19LCJleHAiOjE3NDc4NTkxODIsIm5iZiI6MTc0Nzg1ODU4Mn0.WgeN2JdfFlwshbH0eZaUKhkPuYeE0viYs6VV-WAHEMU&client=a1ad70a4-19aa-43c8-8788-54de9ab5f169&height=300&mode=fit","bannerMediaApiFileId":"9f5c39c2-7a70-4cea-80d8-db40679dabb9","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#42464d","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"vensup","projectId":10800,"serviceDeskId":1,"name":"VentorTech Support","description":"<p>Welcome to the VentorTech Support Portal! We're here to help you get the most out of your experience with our products.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"22","name":"Bug(s)","descriptionHtml":"","callToAction":"Bug(s)","introHtml":"<p>Experiencing unexpected behavior? Submit a bug report to get it resolved.</p>","icon":12505,"iconUrl":"https://ventortech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12505","groups":[1],"key":""},{"id":"2","name":"Licensing or Billing Questions","descriptionHtml":"","callToAction":"Licensing or Billing Questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":12496,"iconUrl":"https://ventortech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12496","groups":[1],"key":""},{"id":"58","name":"New Feature(s)","descriptionHtml":"","callToAction":"New Feature(s)","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12495,"iconUrl":"https://ventortech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12495","groups":[1],"key":""},{"id":"4","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12501,"iconUrl":"https://ventortech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12501","groups":[1],"key":""},{"id":"3","name":"Product Demo / Trial Questions","descriptionHtml":"","callToAction":"Product Demo / Trial Questions","introHtml":"<p>Want to see our products in action, or already testing them and have questions? Request a demo or trial version, or get answers here.</p>","icon":12510,"iconUrl":"https://ventortech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12510","groups":[1],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12480,"iconUrl":"https://ventortech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12480","groups":[1],"key":""},{"id":"60","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Need help with anything? Choose this request type</p>","icon":12509,"iconUrl":"https://ventortech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12509","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,22,58,3,2,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a8fc7ba1-3e61-37ed-85bf-e97dc5003175","appLinkName":"System Confluence","appLinkUrl":"https://ventortech.atlassian.net/wiki","spaceKey":"DPF","spaceName":"Products FAQ","spaceUrl":"https://ventortech.atlassian.net/wiki/spaces/DPF","isServer":false},"labels":[],"projectKey":"VENSUP","serviceDeskId":1,"kbLinkDomainURLs":["https://ventortech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VENSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMWFkNzBhNC0xOWFhLTQzYzgtODc4OC01NGRlOWFiNWYxNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc4NTk3ODIsIm5iZiI6MTc0Nzg1ODU4Mn0.DlO6DeUG9a1UQE1k60eapixYHuKAvfPXKDzZ9KMZJwU","targetCollection":"upload-project-10800","endpointUrl":"https://api.media.atlassian.com","clientId":"a1ad70a4-19aa-43c8-8788-54de9ab5f169","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"c47f25e3-bec4-464b-b1b8-003cc0f03499","name":"General Questions","description":"General questions related to all our modules","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/c47f25e3-bec4-464b-b1b8-003cc0f03499","lastUpdated":"1746443542120","createdAt":"1701340794714"},{"id":"295e4982-ed51-446b-b8c6-3154dc29311f","name":"General Connector Questions","description":"FAQ and general documentation for e-commerce connectors (WooCommerce, PrestaShop, Magento 2, Shopify)","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/295e4982-ed51-446b-b8c6-3154dc29311f","lastUpdated":"1735316863310","createdAt":"1697463502660"},{"id":"40fc1d8a-24d8-44cd-8804-9721db1746ad","name":"Shopify Connector","description":"FAQ and documentation for Shopify connector","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/40fc1d8a-24d8-44cd-8804-9721db1746ad","lastUpdated":"1747063346286","createdAt":"1698423959795"},{"id":"f4753811-41a8-4d7f-8a6c-5e5499f546fe","name":"WooCommerce Connector","description":"FAQ and documentation for WooCommerce connector","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/f4753811-41a8-4d7f-8a6c-5e5499f546fe","lastUpdated":"1697463724226","createdAt":"1697463461110"},{"id":"17157fa8-f7aa-4bcc-a2c6-61034648cfa3","name":"Magento 2 Connector","description":"FAQ and documentation for Magento 2 connector","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/17157fa8-f7aa-4bcc-a2c6-61034648cfa3","lastUpdated":"1697463720300","createdAt":"1697463540088"},{"id":"239ec3b0-3752-4f5f-8e1a-24294cea4804","name":"Prestashop Connector","description":"FAQ and documentation for Prestashop connector","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/239ec3b0-3752-4f5f-8e1a-24294cea4804","lastUpdated":"1743702257612","createdAt":"1701341239851"},{"id":"006f1d31-20cb-4e46-a81b-c0c467f2a8cc","name":"Direct Print","description":"FAQ and documentation for Direct Print","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/006f1d31-20cb-4e46-a81b-c0c467f2a8cc","lastUpdated":"1747063405091","createdAt":"1697463444918"},{"id":"17d8c4c3-c2ba-4644-99a3-168f4e679de2","name":"ZPL Label Designer","description":"FAQ and documentation for ZPL Label Designer","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/17d8c4c3-c2ba-4644-99a3-168f4e679de2","lastUpdated":"1697463634024","createdAt":"1697463436497"},{"id":"af1ea26c-d0a0-4ad5-af58-ccb1bd76ac11","name":"RabbitMQ","description":"FAQ and documentation for RabbitMQ connector","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/af1ea26c-d0a0-4ad5-af58-ccb1bd76ac11","lastUpdated":"1713785060637","createdAt":"1713784835619"},{"id":"468cc9cb-19af-4fdf-9d98-16876c36d30c","name":"Release Notes","description":"Information about latest releases of our products","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/468cc9cb-19af-4fdf-9d98-16876c36d30c","lastUpdated":"1713785044694","createdAt":"1713784848836"},{"id":"9022d089-4eb9-47de-99d2-595d18df66a9","name":"QuickBooks Online Connector","categoryUrl":"https://ventortech.atlassian.net/servicedesk/customer/portal/1/topic/9022d089-4eb9-47de-99d2-595d18df66a9","lastUpdated":"1747241334053","createdAt":"1732784712178"}]}},"reqCreate":{"id":4,"projectId":10800,"form":{"name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":12501,"iconUrl":"https://ventortech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12501","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Briefly describe the nature of your question (e.g., \"General inquiry about Direct Print features\").","descriptionHtml":"<p>Briefly describe the nature of your question (e.g., \"General inquiry about Direct Print features\").</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11233","fieldConfigId":"13342","label":"SO / Invoice Number","description":"(Optional) If your question relates to a purchase or subscription, please provide your sales order number (SO) or invoice number for reference.","descriptionHtml":"<p>(Optional) If your question relates to a purchase or subscription, please provide your sales order number (SO) or invoice number for reference.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_11383","fieldConfigId":"13579","label":"Products (Multiple Choices)","description":"(Optional) Specify the Odoo product(s) relevant to your question (if applicable).","descriptionHtml":"<p>(Optional) Specify the Odoo product(s) relevant to your question (if applicable).</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10582","label":"Direct Print","selected":false,"children":[]},{"value":"10583","label":"Magento 2 Connector","selected":false,"children":[]},{"value":"10584","label":"PrestaShop Connector","selected":false,"children":[]},{"value":"10585","label":"QuickBooks Online Connector","selected":false,"children":[]},{"value":"10586","label":"MyParcel","selected":false,"children":[]},{"value":"10587","label":"Shopify Connector","selected":false,"children":[]},{"value":"10588","label":"Ventor PRO","selected":false,"children":[]},{"value":"10593","label":"Ventor Lifetime","selected":false,"children":[]},{"value":"10594","label":"Ventor Custom Pack","selected":false,"children":[]},{"value":"10589","label":"WooCommerce Connector","selected":false,"children":[]},{"value":"10590","label":"ZPL Label Designer","selected":false,"children":[]},{"value":"10591","label":"RabbitMQ Connector","selected":false,"children":[]},{"value":"10592","label":"Other","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11115","fieldConfigId":"13122","label":"Odoo Version","description":"(Optional) If your question pertains to a specific Odoo version, please mention it here.","descriptionHtml":"<p>(Optional) If your question pertains to a specific Odoo version, please mention it here.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10216","label":"Odoo 8","selected":false,"children":[]},{"value":"10217","label":"Odoo 9","selected":false,"children":[]},{"value":"10218","label":"Odoo 10","selected":false,"children":[]},{"value":"10219","label":"Odoo 11","selected":false,"children":[]},{"value":"10220","label":"Odoo 12","selected":false,"children":[]},{"value":"10221","label":"Odoo 13","selected":false,"children":[]},{"value":"10222","label":"Odoo 14","selected":false,"children":[]},{"value":"10313","label":"Odoo 15","selected":false,"children":[]},{"value":"10314","label":"Odoo 16","selected":false,"children":[]},{"value":"10400","label":"Odoo 17","selected":false,"children":[]},{"value":"10760","label":"Odoo 18","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11385","fieldConfigId":"13581","label":"Product Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11489","fieldConfigId":"14186","label":"How did you first discover VentorTech?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10826","label":"Odoo Apps Store","selected":false,"children":[]},{"value":"10827","label":"Search engine (Google, Bing, etc.)","selected":false,"children":[]},{"value":"10828","label":"YouTube video","selected":false,"children":[]},{"value":"10829","label":"Recommendation from an Odoo partner or a friend","selected":false,"children":[]},{"value":"10830","label":"Online forum (Reddit, Odoo forum, etc.)","selected":false,"children":[]},{"value":"10831","label":"LinkedIn, ChatGPT, or other social media","selected":false,"children":[]},{"value":"10832","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Clearly and concisely explain your question, providing any necessary context or details.","descriptionHtml":"<p>Clearly and concisely explain your question, providing any necessary context or details.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"(Optional) Attach any supporting documents that may help us understand your query better.","descriptionHtml":"<p>(Optional) Attach any supporting documents that may help us understand your query better.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-05-21T22:16:22+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a8fc7ba1-3e61-37ed-85bf-e97dc5003175","appLinkName":"System Confluence","appLinkUrl":"https://ventortech.atlassian.net/wiki","spaceKey":"DPF","spaceName":"Products FAQ","spaceUrl":"https://ventortech.atlassian.net/wiki/spaces/DPF","isServer":false},"labels":[],"projectKey":"VENSUP","serviceDeskId":1,"kbLinkDomainURLs":["https://ventortech.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMWFkNzBhNC0xOWFhLTQzYzgtODc4OC01NGRlOWFiNWYxNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc4NTk3ODIsIm5iZiI6MTc0Nzg1ODU4Mn0.DlO6DeUG9a1UQE1k60eapixYHuKAvfPXKDzZ9KMZJwU","targetCollection":"upload-project-10800","endpointUrl":"https://api.media.atlassian.com","clientId":"a1ad70a4-19aa-43c8-8788-54de9ab5f169","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}